What if my address is changing soon?
I recommend keeping your backerkit survey email saved and close at hand. You are able to access your survey at any time before address locking to change your shipping location.
If you cant find your link feel free to reach out to me on Kickstarter or at [email protected] for a new link and support help.
Last updated: April 04, 2022 17:07
I did my survey but my card wasn't charged...
If you were a speedy survey taker you have my thanks! Cards won’t be charged until I lock in orders to provide a buffer zone for any changes or errors on the ether end.
Last updated: April 04, 2022 17:12
What's up with this shipping price?
As mentioned during the campaign shipping is being charged through Backerkit instead of through Kickstarter to try to give more accurate shipping charges.
However, if you feel like the shipping charge seems like too much please let me know asap on Kickstarter or my email at [email protected]. I will look into it and see if there is an error or offer up an explanation.
Last updated: April 04, 2022 17:14
My survey is messing up and I'm just done... Can you help?
Yes! and happy too! Get in touch with me and let me know what you are trying to select for your rewards and I will go into the survey as an admin and get it corrected and set up for you. You will need to get a card entered in if you weren’t able to but at least the survey part will be done. :)
Last updated: April 04, 2022 17:16
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.